英文的行為面試訪談問(wèn)題， 每個(gè)題目往往都包含著一個(gè)主要的考查意圖， 比如說(shuō)， 有的

題目考查的是創(chuàng)新能力， 有的題目考查的是團(tuán)隊(duì)精神，而有的則考查的是領(lǐng)導(dǎo)能力。這些

考查意圖會(huì)非常明顯地在題目本身的Key Words當(dāng)中表現(xiàn)出來(lái)。所以， 在回答這種問(wèn)題的

時(shí)候，你的描述應(yīng)該側(cè)重于“What-S.T.A.R.-Key Words描述法”中的Key Words.

以下這些題目選自寶潔八大題， 但是它們實(shí)際上具有非常普遍的代表性， 基本包含了外

企公司所要考核的全部?jī)?nèi)容。如果讀者感興趣的是一家比較著名的外企公司， 或者是一家

相當(dāng)不錯(cuò)的國(guó)內(nèi)公司， 請(qǐng)務(wù)必仔細(xì)準(zhǔn)備下面這八大題目。



1. Describe an instance where you set your sights on a high/demanding goal and

 saw it through completion. 描述一個(gè)例子， 證明你給自己確立了一個(gè)很高的目標(biāo)， 

然后完成了這個(gè)目標(biāo)。

問(wèn)題分析： 考查意圖： 制訂高目標(biāo)的勇氣 + 完成高目標(biāo)的執(zhí)行力。關(guān)鍵詞： demandin

g goal + saw it through. 所以， 在描述的時(shí)候要著重描述這個(gè)任務(wù)為什么這么demand

ing， 有些什么具體的困難， 你是怎么樣一步一步去克服的。

回答示范：

(1) (What)Designed a show to celebrate the Anniversary of Tianjin University, 

and won 3rd Prize out of 18 teams.

(2) (Situation & Key Word: demanding) On the anniversary night, there was a hu

ge celebration party, where songs, dances and dramas were played. Each school 

should design five shows, and our class volunteered to design one. It was a de

manding goal as it was very close to the end of the term when most students we

re busy preparing for final exams.

(3)(Task) As a sophomore student I was in charge of my class performance, whic

h was a drama. I had to deal with the pressure from study, my classmates’ dis

interest in acting, and my role as the king in the drama.

(4) (Actions， Key Words: how I saw it through)

First, as there were only 20 students in my class, I distributed at least one 

task to each student; either a role, or making tools or costumes.

Second, since at the end of the term each member was busy with study, the rehe

arsal schedule should be reasonable and periodic. All team members cooperated 

well because of the low frequency and short duration of each rehearsal.

Third, music and scenery were added into rehearsal in order to get close to th

e circumstances of the party.

In addition, I emphasized the value of time and ordered every actor to respect

 other partners.

(5) (Result) In the end, our performance was very successful. Not only did I a

ct the “king” wonderfully, but also got good marks on the final exam.



2. Summarize a situation where you took the initiative to get others to comple

te an important task, and played a leading role to achieve the results you wan

ted. 描述一個(gè)例子， 你團(tuán)結(jié)了一群人共同努力， 并為取得成功起到了帶頭作用。

問(wèn)題分析： 考查意圖： 領(lǐng)導(dǎo)才能， 關(guān)鍵詞： took the initiative, get others to c

omplete, leading role。 所以， 你在描述的時(shí)候要重點(diǎn)描述自己吸引他人參與、 團(tuán)結(jié)

并鼓勵(lì)他人、 借助他人力量、 帶領(lǐng)他人這個(gè)過(guò)程。

回答示范：

(1) (What) I organized a group to sing English choir on Choir Eve, visited all

 the dormitories in our university and sent Christmas gifts on behalf of our E

nglish Association.

(2) (Task) To broaden the students’ understanding of Western culture.

(3) (Key words) took the initiative & leading role

i. Suggested the idea to the Chairman of our English Association and got his a

pproval.

ii. Asked each member of our association to offer at least three suggestions o

n each of the questions below:

* What songs to play?

* Who could join the choir?

* Where should we perform?

iii. Combined the other team members’ suggestions with my idea and made a dec

ision on the questions above.

iv. Organized the rehearsals, reminded the singers of each rehearsal time and 

place with short messages, because our singers were indeed busy and they could

 forget.

v. Made each rehearsal as lively as possible to make the singers feel the atmo

sphere of Christmas, and thus motivate them to sing with emotion.

(4) (Result) Many students said that they were happily surprised by our activi

ty and they hoped we would hold such activities next Christmas. And some said 

they would love to join our association to learn the beautiful choir.



3. Describe a situation where you sought out relevant information, defined key

 issues, and decided on which steps to take to get the desired results. 描述一

個(gè)例子， 你找到相關(guān)信息， 確定重點(diǎn)事項(xiàng)， 然后決定了采取哪些步驟來(lái)獲得滿意的結(jié)果

。

問(wèn)題分析： 考查意圖： 分析—判斷—決策能力。關(guān)鍵詞： seek out relevant informa

tion, define key issues, decide on the steps。面試官希望了解你分析處理一件事情

的全過(guò)程。和剛才一個(gè)題目考查如何爭(zhēng)取別人的協(xié)助是完全不同的。所以，你在描述的時(shí)

候要重點(diǎn)描述你做整個(gè)事情的經(jīng)過(guò)， 而不是和什么人一起做。

回答示范：

(1) (What) I organized the first activity of the Management School English Ass

ociation.

(2) (Situation) As the association is newly founded, not many students show in

terest in our activities, and we lack efficient ways of helping the existing m

embers to improve their English.

(3) (Task) We decided to make some improvements in our association, in order t

o help more than two hundred freshmen and sophomores with their English while 

publicizing our group.

(4) (Actions: 利用原文的Key Words)

i. Seek out relevant information:

* What kind of entertainment was popular among students that also offered chan

ces for them to learn English most effectively?

* Which teacher was suitable for this position?

* When were our members available?

* Which place was convenient for a large attendance?

* Other related factors, such as the availability of facilities and the layout

 of the spots.

ii. Key issue: What are the weak points of the students’ English abilities? V

ocabulary? Listening? Speaking? Grammar? Writing?

iii. Decide on the steps to take:

* Administer a questionnaire to find out the weak points of the students’ Eng

lish abilities.

* Work out some activities with teachers to improve the weak points.

* Administer another questionnaire to evaluate the popularity of our activitie

s and choose the top 3 to launch.

* Launch the top 3 activities.

(5) (Result) The Top 3 activities—Fun Vocabulary Recitation, Friends Mock Sho

w, Devil English Corner—proved highly successful, and we hosted double the nu

mber students in our later activities.



4. Describe an instance where you made effective use of facts to secure the ag

reement of others. 描述一個(gè)例子， 證明你用事實(shí)去說(shuō)服別人。

點(diǎn)評(píng)： 考查意圖： 以事實(shí)說(shuō)服他人的能力。關(guān)鍵詞： facts, secure agreements。所以

， 你的描述應(yīng)該非常直截了當(dāng)， 先把大家的不同意見列出來(lái)， 以及他人為什么不同意；

 然后逐條以事實(shí)進(jìn)行說(shuō)服。

回答示范：

(1) (What) I advanced a plan to found an English Garden in collaboration with 

the English association in a neighboring university.

(2) (Situation) When I was a member of the English association in our universi

ty, I realized that the activities we organized lacked uniqueness and couldn’

t effectively help the students improve their English. Our neighboring univers

ity is just a five-minute walk away from us.

(3) (Task) I proposed the idea to the President of the Association that we fou

nd an English Garden in cooperation with the English association in the neighb

oring university.

(4) (Actions)

i. (Key Words: disagreement) The disagreements I met included:

* our school authority may dissent.

* The high cost, and we didn’t have enough human resources to carry out this 

project.

* There were too many English corners; another one was unnecessary.

ii. (Key Words: facts) The facts I made use of:

* Our dean approved this proposal.

* Our partner was willing to provide financial assistance, and our members vol

unteered to design the details of the plan and implement it.

* A poll showed that the current English corners did not meet the students’ r

equirements and lacked uniqueness.

(5) (Result) Others were convinced and we successfully founded the English Gar

den. It’s run once a week now, each meeting attracts over a hundred students.





5. Give an example of how you worked effectively with people to accomplish an 

important goal. 描述一個(gè)例子， 證明你有效地與人合作， 共同完成了一件重要的事情

。

點(diǎn)評(píng)： 考查意圖： 團(tuán)隊(duì)合作能力。關(guān)鍵詞： worked effectively with people。所以，

 你的描述應(yīng)該很清晰： 我做什么+別人做什么。

回答示范：

(1) (What) Our team won the 2nd Prize in the Military Songs Competition held i

n our university.

(2) (Situation) In total 20 teams joined the competition, each team represente

d a class.

(3) (Task) I was in charge of the project. We decided to make our team’s perf

ormance unique in order to win a prize.

(4) (Actions & Key Words) worked effectively with people

i. Design: I cooperated with my colleagues to plan the climax of the performan

ce, the musical accompaniment of the songs and the whole arrangement of the na

rrative poem. As three members in our team were good at guitar, I encouraged t

hem to come up with some ideas about how to use a guitar in the military songs

.

ii. Rehearsal: I worked together with those who were in charge of the lights, 

sounds and scenes to create the perfect artistic effect.

iii. On stage: I reminded my fellows with gestures and eye expressions. Also, 

I helped a singer to cope with an emergency.

(5) (Result) Our military team won the second prize in this competition.



6. Describe a creative/innovative idea that you produced which significantly c

ontributed to the success of an activity or project. 描述一個(gè)例子， 你提供了一

個(gè)創(chuàng)新的想法， 使得某一個(gè)活動(dòng)或者項(xiàng)目取得了成功。

問(wèn)題分析： 考查意圖： 創(chuàng)新能力。關(guān)鍵詞是creative idea， significantly contribu

ted。所以， 你的描述要包括你的創(chuàng)新意識(shí)、 創(chuàng)新依據(jù)、 有了創(chuàng)新的想法之后如何去實(shí)

現(xiàn)它， 以及這個(gè)創(chuàng)新想法起到了多么重要的作用。

回答示范：

(1) (What) I suggested that we set the topic to be “Sell Yourself” for the a

nnual speech contest in our school.

(2) (Situation) Each year our school holds a speech contest, the topic is rand

omly chosen by the teachers, for example, how to protect the environment, the 

importance of honesty, and so on. Students are not very excited about these to

pics.

(3) (Task) I am quite interested in participating in speech contests, but I’d

 like them to be different, more exciting and more useful. So I decided to off

er some suggestions to our school.

(4) (Actions)

i. I proposed three topics: Sell Yourself; Where I’ll be in 3 Years; Be Compe

titive. All focus on future job hunting and career development, which I believ

e are attractive topics to most students.

ii. I surveyed other students and got the information that Sell Yourself seeme

d better, because it gave us a chance not only to say something, but possibly 

to sing and dance in addition to just speak.

(5) (Result) My proposal was used in the Speech Contest, which was enjoyed by 

the students. Over 500 students came to watch the speech contest, double the p

revious audience size. And the participants said the topic gave them a good op

portunity to show off and become more confident.

7. Provide an example of how you assessed a situation and achieved good result

s by focusing on the most important priorities. 描述一個(gè)例子，說(shuō)明你如何評(píng)估形

勢(shì)， 并且把精力放在最重要的事情上， 然后取得了比較好的結(jié)果。

問(wèn)題分析： 這個(gè)問(wèn)題的關(guān)鍵詞是assessed a situation, focused on the priorities，

 考查的是你分析事情和找到問(wèn)題關(guān)鍵點(diǎn)的能力。所以， 你的描述應(yīng)該是著重于自己的分

析過(guò)程。

回答示范：

(1) (What) I once solved the problem of lack of inventory in our store in an h

our.

(2) (Situation) Four stores do the promotion at the same time and our store is

 one of them, the largest one. The sales assistant on the previous day forgot 

to report that the inventory wasn’t enough and I just realized it when I arri

ved in the morning.

(3) (Key Words: my assessment of the situation) The four promoting stores were

 not very far from each other, and they opened at different times. It was poss

ible to fetch some stock from another store and make up for it later.

(4) (Key Words: the priorities) To satisfy the stocking demand of the store wh

ich had the largest number of customers.

(5) (Actions) I reported to the manager and offered my suggestion. He accepted

 it.

(6) (Result) Everything went all right. The inventory in our store was suffici

ent, and the other store was restocked later before lunchtime.



8. Provide an example of how you acquired technical skills and converted them 

to practical application. 描述一個(gè)例子， 說(shuō)明你如何獲得了技能，并且把這些技能轉(zhuǎn)

化成實(shí)際應(yīng)用。

問(wèn)題分析： 這個(gè)問(wèn)題的關(guān)鍵詞是convert technical skills to practical application

， 真正的考查意圖是你的“學(xué)習(xí)能力”。

回答示范：

(1) (What) I learnt how to arrange the questionnaire forms in a scientific way

 and use them in the survey of a new beer.

(2) (Situation) In the investigation of customer opinions about the taste of a

 new kind of beer, I found that the questionnaire form was out of date and lim

ited the freedom of responses.

(3) (Actions)

a) I consulted my boss and a good friend who works in a professional marketing

 research company and learnt a new way of arranging questionnaire forms.

b) I designed two new forms, and my boss chose one of them.

(4) (The result) With the help of the converted form, our company obtained mor

e objective and useful information.